To complete the ellexx invest onboarding, you'll need:

• A Swiss residence
• No U.S. tax liability
• A Swiss mobile phone number
• Access to your device's camera
• A valid identity document (passport, Swiss ID card, or B/C residence permit)
• In some cases, a recent electricity or internet bill to verify your postal address
  
  

If you meet the requirements above, you can complete the onboarding in around 10 minutes. Before you begin, have your passport, Swiss ID card, or B/C residence permit ready. Make sure you have a stable internet connection and are in a quiet, well-lit environment.

During the onboarding process:

• Enter your personal details and answer the required legal and regulatory questions.
• Complete a photo identity verification. Our verification software checks your identity and ID document in real time.
• Take photos of the front and back of your ID document.
• The document's security features are verified automatically.
• Take a selfie to confirm your identity.
• Finally, you'll receive the account opening documents from our partner bank, Hypothekarbank Lenzburg AG, and sign them directly in the app. To confirm your signature, you'll receive a verification code via SMS.

Once you've completed these steps, you're all set. Together with our partner bank, Hypothekarbank Lenzburg AG, we'll take care of the rest.

Two to three business days after completing the identity verification, you'll receive an SMS from Hypothekarbank Lenzburg AG with your IBAN and payment instructions. To complete the account opening process, please transfer an initial deposit of at least CHF 1 to this IBAN.

Important:

• The payment must come from a Swiss bank account in your name.
• The transfer must also be made in your name, even if you're opening the account for a child.
• Foreign bank accounts and joint accounts are not accepted.

Once your payment has been verified, your investment account will be opened. At the same time, you'll receive your ellexx invest login credentials (password) by post. After you've received the letter and completed your initial deposit of at least CHF 1, open the ellexx app, enter your password, and you're ready to start investing.

Please note: Your login credentials will only become active once your payment has been verified. This verification process can take two to three business days.

Our partner bank, Hypothekarbank Lenzburg AG, first needs to verify your information and open your account. This process typically takes two to three business days. Once it's complete, you'll receive your IBAN for the initial deposit via SMS.

To activate your account with our partner bank, Hypothekarbank Lenzburg AG, you need to make an initial deposit of at least CHF 1. You're also welcome to transfer a larger amount from the start.

To begin investing, you'll need a minimum investment of CHF 1,500.

Please note that your initial deposit must be received within 90 days of receiving your IBAN by SMS. If no deposit is made within this period, your account will be closed.

Once your initial deposit has been received and your account has been activated, the ellexx app will guide you through the next steps. You'll be able to choose whether to make a one-time investment or set up a monthly ETF savings plan.

Once you've completed the onboarding process, we send your login credentials by post for security reasons.Together with our partner bank, Hypothekarbank Lenzburg AG, this helps ensure that your personal credentials cannot be intercepted or misused digitally.

Your password will be sent to the postal address you provided during onboarding. Once you've received the letter and made your initial deposit of at least CHF 1, you can log in to the ellexx app and start investing.

ellexx is not a bank, which is why we partner with Hypothekarbank Lenzburg AG for ellexx invest. Through this partnership, you receive your own bank account in your name, where your cash and investments are securely held.

Transfer the money you want to invest with ellexx invest to this account.

• You'll receive your account details (IBAN) by SMS after completing the onboarding process.
• Your login credentials (password) will be sent separately by post.
• You can also find your IBAN at any time in the ellexx app under Invest > Make a deposit.
  
  

There are several reasons why your onboarding may have failed. To open an account with our partner bank, Hypothekarbank Lenzburg AG, you must:

• Be at least 18 years old
• Be a resident of Switzerland
• Be exclusively tax resident in Switzerland
• Register using a Swiss mobile phone number

If you meet all of these requirements, you can restart the onboarding process at any time.

If onboarding still doesn't work despite meeting all the requirements, please contact us here and we'll be happy to help.

Unfortunately, our identity verification partner cannot yet verify all identity documents worldwide in a way that complies with FINMA requirements.

At the moment, only certain identity documents and nationalities are supported for the onboarding process. You can find the current list of supported documents here.

If your identity document is not currently supported, Hypothekarbank Lenzburg AG will unfortunately not be able to open an account for you. As a result, you won't be able to use ellexx invest at this time.

The most common reason is that some of the information provided during the verification process with our partner bank, Hypothekarbank Lenzburg AG, doesn't match.

Your initial deposit is part of the account opening and identity verification process. The bank checks whether the details of your transfer exactly match the personal information you provided. If, for example, your name or address doesn't match, the payment will be returned automatically.

Please make sure that:

• You are the sender of the initial deposit. Do not use a joint bank account for your first transfer.
• The payment comes from a Swiss bank account. For regulatory reasons, transfers from foreign bank accounts cannot be accepted.
• You are also listed as the beneficiary of the payment. Enter your full name and, if required, your address as the recipient. Do not use the address of ellexx or Hypothekarbank Lenzburg AG, as the funds are transferred to your personal bank account.